FAQ & troubleshooting
Pricing & plans
How do pricing tiers work?
The Free plan includes up to 10 active patients and one seat — and stays free forever with 3 referrals. Paid tiers: Pro ($99/mo, 40 patients, 2 seats), Practice ($199/mo, 200 patients, 5 seats), Enterprise (custom). Upgrade at avatar menu → Billing → Change Plan (admins only), or reach out to kay@heartfulsprout.com. Full breakdown: Plans, seats, patient limits.
Support
Who do I contact for troubleshooting?
| Question type | Contact |
|---|---|
| Technical issues | support@heartfulsprout.com |
| General inquiries, billing, feature requests | kay@heartfulsprout.com |
HIPAA reminder. Don't share patient health information (PHI) directly with individual team members. Use support@ — it's the HIPAA-aware channel.
Feedback
Can you improve the app?
Yes — feature requests welcome. We're a small team, so we move quickly for the providers using the platform. Email your Heartful Sprout contact or kay@heartfulsprout.com.
Other
More questions and troubleshooting recipes coming soon. If you hit something not covered here, email support@heartfulsprout.com.